Terms & Conditions

1.Acceptance of Terms

These Terms & Conditions ("Terms") are a binding agreement between you, on behalf of the business you represent ("you," "Customer"), and Zeenphi ("Zeenphi," "we," "us"). By checking the box at signup, subscribing, or using the service, you agree to these Terms, our Privacy Policy, our Cancellation & Refund Policy, and the data-processing addendum incorporated by reference below. If you don't agree, don't use the service.

You must be authorized to bind the business you represent to these Terms. If you're accepting on behalf of a company, you represent that you have that authority.

2.Description of the Service

Zeenphi provides an AI voice agent that answers inbound phone calls placed to your business, converses with the caller, books appointments into your calendar, and sends follow-up text messages about that call. The service is built on the GoHighLevel software platform and delivered over telephony and messaging infrastructure provided by Twilio. Zeenphi may update, modify, or improve the service's features over time.

The service is inbound-only. It answers calls that callers place to your business. It does not place outbound calls or send outbound marketing text messages on your behalf, and it is not licensed or configured for telemarketing, cold-calling, or automated outbound dialing of any kind. See Section 6.

3.Accounts and Eligibility

You must be a legally operating business in the United States to subscribe. You're responsible for the accuracy of the information you provide at signup and for keeping your account credentials secure. You're responsible for all activity under your account.

4.Subscription, Billing, and Payment

• Subscription fee. The service is billed at a flat monthly rate of $497.00, charged automatically to the payment method on file each billing cycle through our payment processor, Stripe.
• What's included. Your subscription includes one dedicated business phone number, approximately 5,000 inbound voice minutes per month, and approximately 1,500 outbound SMS messages per month related to calls the agent handles, along with the AI agent's booking, confirmation, and related features at no additional per-use charge.
• Usage limits, 90% notice, and automatic top-ups. Your plan includes up to 5,000 inbound call minutes and 1,500 text messages per billing cycle. When your account reaches 90% of either limit we email you. If more than five days remain in your billing cycle, we then add a 500-unit top-up package at [TOP-UP PRICE] to the payment method on file and email you confirmation of the charge. If five days or fewer remain, we do not charge you: your agent keeps answering and the allowance resets at the start of your next cycle. We add no more than [MAX TOP-UPS PER CYCLE] top-ups in a single cycle, and beyond that we contact you directly. Unused top-up units expire at the end of the cycle in which they were purchased.
• Your agent keeps answering. We do not pause or suspend your AI agent because you reached a usage limit. Suspension happens only for non-payment, as described below, or for a violation of Section 6. If a top-up charge fails, we notify you and your agent continues to answer during a [GRACE PERIOD] grace window while we retry the charge.
• Turning automatic top-ups off. You consent to automatic top-ups when you subscribe, and you can switch them off at any time through the Customer Portal or by emailing us. With top-ups switched off, your agent stops answering new calls once you reach a limit, until the allowance resets or you purchase a top-up yourself.
• Top-up pricing and opt-out. Top-ups are charged automatically to your card when your account reaches 90% of either monthly allowance, unless you have disabled automatic top-ups. Current top-up pricing and how to disable automatic top-ups are set out in the Cancellation & Refund Policy.
• Taxes. The monthly price is [TAX-INCLUSIVE OR EXCLUSIVE OF SALES TAX — PENDING STATE-AND-LOCAL TAX DETERMINATION]. Where we are required to collect state or local sales, use, or communications tax on your subscription, it is [SHOWN SEPARATELY AT CHECKOUT OR INCLUDED IN THE PRICE].
• No contracts, cancel anytime. There is no minimum term. See our Cancellation & Refund Policy for how cancellation works.
• Failed payments. If a payment fails, we'll attempt to recover it and notify you before any suspension of service. Continued non-payment may result in suspension or cancellation of your account.
• Price changes. We may change our prices. We'll give you at least [NOTICE PERIOD, E.G. 30 DAYS] notice before a price change takes effect on your account.

5.Cancellation and Refunds

You may cancel at any time through the Customer Portal or by emailing us. Cancellation takes effect at the end of your current paid billing period; the service continues to run until then. We do not offer refunds under any circumstance, including for partial months, unused service, or dissatisfaction. Full detail is in our Cancellation & Refund Policy, which is part of these Terms.

6.Acceptable Use

You agree not to use the service to:

• Place outbound calls, run automated dialing campaigns, or send outbound marketing or telemarketing text messages of any kind. The service is for answering calls your customers initiate to you, not for reaching out to people who haven't contacted you first.
• Violate any applicable law, including the Telephone Consumer Protection Act, state telemarketing or do-not-call laws, or call-recording consent laws.
• Use the service in connection with a healthcare, medical, dental, behavioral-health, or other practice that creates, receives, or transmits protected health information. Zeenphi is not a HIPAA business associate, does not sign business associate agreements, and the service is not configured to handle protected health information. Accounts in these industries are declined at signup and terminated if discovered later.
• Send unlawful, deceptive, harassing, or abusive content through the service.
• Violate the acceptable use policies of GoHighLevel or Twilio, which apply to the underlying platform and telephony infrastructure and are incorporated by reference.
• Attempt to interfere with, reverse-engineer, or gain unauthorized access to the service or its underlying systems.

You are responsible for telling us at signup what kind of business you operate. If your business falls within an excluded category, we may suspend or terminate the account, and Section 5 (Cancellation and Refunds) and Section 13 (Term and Termination) govern what happens to amounts already paid.

We may suspend or terminate accounts that violate this section, including a request to enable outbound calling or messaging capability, which we will decline.

7.Your Responsibilities as a Customer

Because our AI agent answers calls from your customers on your behalf, you are the controller of your callers' personal information and Zeenphi is your processor, acting only on your instructions. You are responsible for:

• Having a lawful basis to collect and process your callers' information.
• Telling your own customers, through your other channels, that calls to your business may be answered by an AI agent and are recorded — for example on your website, in your voicemail greeting, or in your intake paperwork. This sits alongside the spoken disclosure our agent makes at the start of every call, described below.
• Giving us only lawful instructions regarding the data we process on your behalf.
• Your own compliance with the Telephone Consumer Protection Act and any state telemarketing, recording-consent, or messaging laws that apply to your business.
• Consent for every number you load. You represent and warrant that you hold valid, documented consent for each phone number you or your staff add to the service, and that you will not use the service to contact anyone who has not consented or who has asked not to be contacted. You indemnify Zeenphi against claims arising from your own contact lists and from numbers you supply to us.

These obligations, along with ours, are set out in the data-processing addendum attached to and incorporated into these Terms.

8.Intellectual Property

Zeenphi and its licensors own all right, title, and interest in the service, including the underlying software, AI agent configurations, and branding. We grant you a limited, non-exclusive, non-transferable license to use the service for your business during your subscription. You retain ownership of your own business data and content you provide to configure your agent.

9.Third-Party Platforms

The service is built on and depends on third-party platforms, including GoHighLevel (the underlying software platform we operate on, under a reseller/SaaS arrangement), Stripe (payments), Twilio (telephony and messaging), and Google (internal tools). Your use of the service is also subject to the applicable acceptable-use and service terms of these providers where they apply to end users. We are not responsible for outages, changes, or limitations imposed by these third parties, though we'll work to minimize disruption to you.

10.Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that the AI agent will handle every call perfectly, that the service will be uninterrupted or error-free, or that it will meet every requirement of your business.

11.Limitation of Liability

To the fullest extent permitted by law, Zeenphi's total liability arising out of or relating to these Terms or the service will not exceed the total amount you paid us in the [TIME PERIOD, E.G. "TWELVE (12) MONTHS"] preceding the claim. In no event will Zeenphi be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, even if advised of the possibility of such damages. Some jurisdictions don't allow these limitations, so some of them may not apply to you.

12.Indemnification

You agree to indemnify and hold Zeenphi harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the service, your violation of these Terms, or your violation of any law or third-party right, including your obligations as the controller of your callers' data under Section 7.

13.Term and Termination

These Terms remain in effect while you have an active subscription. We may suspend or terminate your access for violation of these Terms, non-payment, or if required by law. You may cancel at any time as described in Section 5. Sections that by their nature should survive termination (including Sections 8, 11, 12, 14, and 16) will survive.

14.Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [STATE OF FORMATION / PRINCIPAL PLACE OF BUSINESS — CONFIRM WITH ACERTI LEGAL], without regard to conflict-of-law principles. [INSERT FINAL DISPUTE-RESOLUTION MECHANISM ONCE DECIDED]

15.Changes to These Terms

We may update these Terms from time to time. We'll update the "Last updated" date and, for material changes, notify active Customers by email or through the service. Continued use of the service after a change takes effect means you accept the updated Terms.

16.Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, Cancellation & Refund Policy, and data-processing addendum, are the entire agreement between you and Zeenphi regarding the service.
• Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control.
• No waiver. Our failure to enforce a provision isn't a waiver of our right to do so later.

17.Contact Us

Zeenphi
[REGISTERED BUSINESS ADDRESS]
contact@zeenphi.com

See also our Contact & Support page.