How Zeenphi collects, uses, shares, and protects information — whether you're visiting our website, subscribing as a business customer, or calling a business that uses our AI voice agent.
Before this page goes liveEvery section marked like this needs a business or legal decision before publication. This draft should be reviewed by Acerti Legal before it is relied on as a binding privacy notice.
This Privacy Policy explains how Zeenphi ("Zeenphi," "we," "us") handles personal information across three distinct groups of people, because each one relates to us differently:
This policy does not cover the practices of our Customers themselves, GoHighLevel, Stripe, Twilio, or any other third-party service linked from our site or used to deliver the service. Those parties have their own privacy notices, which govern their own handling of your information.
We're a small company running a straightforward product: an AI voice agent that answers inbound calls for home and repair service businesses, books jobs into their calendar, and follows up by text. We collect the information needed to run that service and to run our own business — account details, billing information, and, because the product answers phone calls, recordings and transcripts of those calls. We don't sell personal information, and we don't use the calls we handle for anyone's marketing but the Customer's own operations. The detail below explains exactly what that means.
Privacy law distinguishes between a "controller" (the entity that decides why and how personal information is used) and a "processor" (an entity that handles information on the controller's instructions). Zeenphi holds both roles, for different data:
| Relationship | Our role | What that means |
|---|---|---|
| Website visitors and Customers (business accounts, billing, support) | Controller | We decide how this data is used, subject to this policy. |
| Callers who reach a Customer's phone number (voice recordings, transcripts, booking details) | Processor | We handle this data only on the Customer's instructions, under the data-processing addendum attached to our Terms & Conditions. The Customer is the controller of its own callers' data and is responsible for its own legal basis for collecting it and for disclosing to its callers that calls may be recorded. |
If you are a CallerYou reached this page because you called, or were called by, a business that uses Zeenphi. That business is responsible for its own privacy practices and for telling you how it uses your information. See our AI & Call-Recording Disclosure page for what we can tell you about how the call itself is handled.
When our AI agent answers an inbound call to one of our Customers' phone numbers, we process, on that Customer's instructions:
We do not ask Callers for, and do not want to receive, sensitive information such as Social Security numbers, financial account numbers, or health information. If a Caller volunteers this information on a call, it is retained as part of the recording and transcript like any other call content, subject to the retention rules in Section 8.
We do not sell personal information, and we do not share Caller data with third parties for their own marketing purposes.
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| Data | Retention |
|---|---|
| Call recordings and transcripts | 90 days from the date of the call (GoHighLevel's platform default), then automatically deleted |
| Booking and scheduling data | Retained for the life of the Customer's account, then deleted or returned to the Customer on request within [X DAYS] of account closure |
| Customer account and billing records | Retained for the life of the account plus [RETENTION PERIOD AFTER CLOSURE — CONFIRM WITH ACERTI LEGAL/ACCOUNTANT FOR TAX & RECORD-KEEPING REQUIREMENTS] |
| Website visitor/contact form data | [RETENTION PERIOD] |
We retain information only as long as needed for the purposes described in this policy, or as required by law. When a Customer's account closes, we delete or return their data consistent with our data-processing addendum.
We restrict access to call recordings, transcripts, and account data to people who need it to do their jobs, and we rely on the security controls built into the platforms we use to deliver the service (Stripe, GoHighLevel, and Twilio each maintain their own security programs for the data they process). No method of transmission or storage is 100% secure, and we can't guarantee absolute security. If we experience a data breach affecting your information, we will notify affected parties and any required regulators as required by applicable law.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses of it. This currently may include rights under applicable state comprehensive privacy laws (such as the California Consumer Privacy Act for California residents) and other state privacy statutes, if applicable thresholds are met.
Confirm with Acerti Legal[CONFIRM WHICH STATE PRIVACY LAWS APPLY BASED ON CUSTOMER/CALLER VOLUME AND GEOGRAPHY, AND ADD ANY REQUIRED "DO NOT SELL OR SHARE" LINK OR OTHER STATE-SPECIFIC MECHANISM]
To exercise a privacy right, contact us using the details in Section 13 or on our Contact & Support page. If you're a Caller, we'll typically direct your request to the Customer whose calls you were on, since they are the controller of that data; we'll assist that Customer as needed under our data-processing addendum.
Our website and service are directed at businesses and their customers, not children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
We may update this policy as our practices, products, or the law change. We'll update the "Last updated" date above and, for material changes, provide additional notice (such as an email to Customers or a notice on our website).
Questions about this policy or how we handle your information:
Zeenphi
[REGISTERED BUSINESS ADDRESS]
contact@zeenphi.com
See also our Contact & Support page.