No contracts. Cancel any time. No refunds — here's exactly what that means and how cancellation works.
Before this page goes liveThe two business rules here (no refunds, cancel anytime) are final decisions from the founders. The exact disclaimer wording marked like this should still be confirmed with Acerti Legal so it holds up if a customer disputes a charge.
| Rule | What it means |
|---|---|
| No contracts | There is no minimum subscription term and no lock-in period. |
| Cancel anytime | You can end your subscription whenever you choose, with no advance-notice requirement. |
| Runs to period end | Your service continues through the last day of the billing period you've already paid for. It does not stop the moment you request cancellation. |
| No refunds, ever | We do not refund any amount paid, for any reason — including partial months, unused minutes or texts, dissatisfaction with the service, or early cancellation. |
Both rules apply with no case-by-case exception. We use this simple, fixed policy instead of a refund window so that every customer is treated the same way, without judgment calls about eligibility.
Your subscription. Zeenphi costs $497 per month per account. Billing starts on the day you sign up and repeats automatically on the same day each month, using the card you provided at checkout. The subscription renews by itself until you cancel it; we do not send a renewal notice before each charge.
What the $497 includes. Each billing cycle includes up to 5,000 inbound call minutes and 1,500 text messages.
Automatic top-ups. When your account reaches 90% of either allowance, we email you and a top-up is added automatically so your agent keeps answering calls. The top-up is charged to the same card, priced at [TOP-UP PRICE] for 500 additional units. Top-ups apply to the current billing cycle only, and any unused portion does not carry into the next cycle.
Turning automatic top-ups off. You can disable automatic top-ups at any time from the Customer Portal or by emailing contact@zeenphi.com. If they are off and you reach an allowance limit, your agent stops answering until the next cycle begins or you buy a top-up manually.
Two items to fill before this page is publishedThe top-up price, and confirmation that the Customer Portal or a support request can actually disable automatic top-ups. Do not publish the opt-out sentence until the mechanism exists.
We do not issue refunds. Zeenphi is billed monthly in advance and the service is delivered continuously through each billing period. We do not refund any amount paid, including partial months, unused call minutes, unused text messages, or top-up charges. This applies with no case-by-case exception.
Cancelling instead. You can cancel at any time, which stops all future charges. Your agent keeps working through the end of the billing period you have already paid for. See "How to Cancel" below.
Where the law requires a refund. Where applicable law gives you a refund right we cannot contract out of, that right applies and we will honor it.
You can cancel either way:
No approval step or eligibility check applies — a cancellation request is accepted as soon as it's received.
If a renewal payment fails, that's not a cancellation. We'll attempt to recover the payment and notify you before any suspension. If payment continues to fail, your account may eventually be suspended or cancelled for non-payment, separate from a voluntary cancellation you request yourself.
If you believe you were charged in error, contact us first at contact@zeenphi.com so we can look into it, before disputing the charge with your card issuer. Because our policy is no refunds under any circumstance, and this policy is presented to you at signup and referenced at every checkout, we will contest chargebacks that we believe are inconsistent with this policy, using records of your acceptance of these terms and your account's usage history.
This policy is part of, and incorporated into, our Terms & Conditions. If anything here conflicts with the Terms, this policy governs on cancellation and refund matters specifically.
See our Contact & Support page, or write to contact@zeenphi.com.